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Dubai EGovernment launches unified contact centre
DUBAI - The Dubai eGovernment has announced the official launch of a unified Contact Centre, an integrated communication system available to all government departments, aimed at providing customers with multiple communication channels, phone, fax or email, for all kinds of services and inquiries round the clock.
Dubai Development Board, the government housing agency that facilitates construction of safe and affordable rental units in Dubai, has become the first public organisation to join the Dubai eGovernment Contact Centre, a full-fledged Customer Relationship Management (CRM) solution created to service its customers 24 hours a day, seven days a week.
"The Contact Centre is yet another pioneering project by Dubai eGovernment to centralise all government departments under a unified customer contact centre. This set-up will provide service excellence to users of government services instantly, by responding immediately to their demands," said Salem Al Shair, Director eServices, Dubai eGovernment.
"CRM forms a crucial component of business management in today's Information Age. It is a challenging issue, one that can be addressed only through dedicated solutions that integrate various communication channels to provide wide options for customers. The Dubai eGovernment Contact Center has been set up using leading edge technologies that ensure that every call is attended to either through an associate or through automated voice response systems," he added.
The Dubai Development Center has been proactive in adopting hi-tech solutions for property management.
Al Matrooshi, Director-General of Dubai Development Board, said: "The Contact Centre will deliver high quality services to all our customers, including owners, tenants and contracting companies. Customers can dial the toll free number 7000 40000 and submit any question they may have pertaining to property management, investment property financing and general services."
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