Dubai eGovernment launches direct debit solutions

DUBAI — Dubai eGovernment is entering a stage of eTransformation. "We are moving in the direction driven by our expertise as we remain focused on the ultimate goal which will offer 90 per cent of government services online with at least 50 per cent transactional before the end of 2007," said one top official of Dubai eGovernment.

By Moushumi Das Chaudhry

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Published: Tue 13 Jun 2006, 9:51 AM

Last updated: Sat 4 Apr 2015, 3:24 PM

Salem Al Shair, eServices Director, Dubai eGovernment after announcing the launch of Direct Debit payment, said: “Direct Debit payment system is an important evolution in the online payment scenario in UAE and will lead to a quantum jump in increasing online payment transactions for government institutions and large corporate through extension of B2B and C2B payment transactions utilising the existing IT infrastructure of banks."

The new payment system has been launched in partnership with Dubai Municipality, Etisalat and Commercial Bank of Dubai and aims at facilitating direct debit payments capitalising on Internet banking channels.

Abdulla Hashim, Assistant General Manager, eCompany, Etisalat told Khaleej Times: "We are launching this service for the convenience of our customers and our prime objective is to eliminate the counter payments as much as possible. The Direct Debit solution is completely safe and secure through self-initiated, bank-authenticated online banking channels, using the standard Internet banking infrastructure of banks. We are in the process of expanding the service even further with more banks and service providers throughout the UAE."

Regarding other facilities, he said: "We are planning to launch m-payment by which our customers would be able to pay their electricity and water bills by mobile phone and we are also enhancing our security system in our infrastructure." At present, Dubai Municipality is not only the number one department in terms of the total number of eServices and the number one department in the total revenues collected electronically through ePay, but is also the first to adopt and implement the new Direct Debit service.

Hussain Nasser Lootah, Acting Director-General of Dubai Municipality said: “The Direct Debit will help us realise our much awaited goal of "zero visits," since many of our corporate customers can perform their transactions completely online."

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