DED launches Consumer Protection Guide

DUBAI — The Commercial Protection Department at the Dubai Department of Economic Development (DED) has launched a Consumer Protection Guide that provides directives on recognising imitation products, reviewing warrants and checking the refund and return policy.

By A Staff Reporter

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Published: Wed 27 Jul 2005, 10:26 AM

Last updated: Thu 2 Apr 2015, 4:43 PM

The guide provides instructions and warnings for consumers on imitation mobile phone batteries and chargers, which do not meet the safety and quality standards of the original. It advises consumers to use genuine batteries and phone chargers as imitation products increase the risk of malfunction.

Mobile phones, electronics and car tyres are the three product categories focused on by this booklet.

This guide is part of DED's ongoing efforts to improve consumer awareness, stamp out fakes and ensure high quality standards for products and services in the UAE.

Mohammed Hilal Al Muroushedi, Director, Compliance Division at DED, said: “The trade and retail sector in Dubai has grown exponentially in the last few years and lends credence to Dubai's position as the shopping capital of the region. "

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