Lloyds Bank fined $81 million for overcharging mortgage customers
The fine is the largest imposed by the watchdog for mortgage related failures.
Britain's Financial Conduct Authority has fined Lloyds Bank 64 million pounds ($81.26 million) for failures in handling hundreds of thousands of mortgage customers in difficulties or arrears.
Lloyds and its Bank of Scotland and The Mortgage Business units are set to pay around 300 million pounds in redress to 526,000 customers, and the redress programme is nearly complete, the FCA said in a statement on Thursday.
The fine is the largest imposed by the watchdog for mortgage related failures and would have been 91.5 million pounds had Lloyds not agreed to accept the watchdog's findings early on.
"By not sufficiently understanding their customers' circumstances the banks risked treating unfairly more than a quarter of a million customers in mortgage arrears, over several years," said Mark Steward, the FCA's executive director of enforcement and market oversight.
The watchdog said that between April 2011 and December 2015, the banks were not consistently obtaining adequate information to asssess what customers could afford to pay.
Lloyds said that all customers impacted have already been contacted and reimbursed and that customers need to take no action.
"We have since taken significant steps to enhance how we support mortgage customers experiencing financial difficulty, including investing in colleague training and procedures," Lloyds said in a statement.
MBZUAI and Hyperloop will engage the best AI minds of both teams. READ MORE
Our action underscores Dubai's commitment to always meet its... READ MORE
The International Monetary Fund (IMF) projects a 4.9 per cent decline ... READ MORE
The developer has seen its share price fall by around 80 per cent, to ... READ MORE
The goal of structural changes today is a government that is faster... READ MORE
Businesses also saw an improvement in export conditions, as foreign... READ MORE
The inspections will continue and the fines will be doubled if the... READ MORE
They are proven to remove 99.97 per cent of viruses and eliminate... READ MORE