Robust performance acknowledged at its annual general meeting
Adel Al Redha, Emirates' Executive Vice President and Chief Operations Officer said, "We continue to focus on consistently delivering superior services on the ground, and in the air. The ability to track our customers' baggage at any stage, means we can proactively notify them at key touch points during their journey, and enable our frontline staff to provide even better service. We have already introduced applications and processes that provide our customers with information regarding their delivery of bags using automation, making best use of available technology."
IATA Resolution 753 was developed to reduce mishandling and baggage fraud, increase customer satisfaction, and enhance the overall baggage management landscape at airports around the world. The resolution was issued in 2014 and made mandatory for all IATA airlines to be implemented by June 1, 2018 and Emirates received the compliance certification in advance of this deadline.
Robust performance acknowledged at its annual general meeting
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