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'I want to build a 'LinkedIn' for people with disabilities,' says Hafsa Qadeer, whose social enterprise 'ImInclusive' recently organised the UAE's largest career fair for Emiratis of determination
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Al-Futtaim wins DED contract
DUBAI - The Department of Economic Development (DED) in Dubai has awarded a contract to Al-Futtaim Technologies, one of the region’s leading systems integrator, to implement an advanced contact centre solution to enhance customer experience, increase agent productivity and enable seamless collaboration across the organisation.
The contract, which further strengthens Al-Futtaim Technologies’ 15-year partnership with DED, was signed by Abdulla Hassan, deputy CEO, Shared Services Sector in DED and Venkat Raghavan, general manager — Al-Futtaim Technologies.
The contact centre solution from Al-Futtaim Technologies, built on an Alcatel-Lucent Communication platform, will add further value to DED’s customer service and assist the Department in integrating the functions of its affiliated entities, namely, Dubai Exports, Dubai Events and Promotion Establishment, Dubai SME and Dubai FDI.
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