MORE FROM Business Elite 2020 (videos)

Conferred with several awards, KONE's Regional Managing Director Samer Halabi spoke to Business Elite 2020 about how the company manages to keep its edge in providing elevator and escalator services across various structures in the GCC, some of which include metro development projects and high-rise structures in Bahrain, Qatar and the UAE. Halabi credits KONE's success to continuous innovation, sustainable solutions and a focus on improving the urban life of its customers for over a century, and also talks about successful current and future projects the company has been involved in seeing through.

Business Elite 2020 caught up with Seraj Merchant, Managing Director of Parzel, who talks about the growth of the company and the importance of efficient courier and logistics services in relation to the ecommerce industry. He talks about the expectations of online shoppers and other customer bases with regards to the service they expect from courier companies and how Parzel is working towards gaining an edge in the industry with its quicker turnaround times and improved solutions to suit the changing needs of the quintessential customer. Merchant also sheds light on Parzel's courier system and how it goes about making sure the end customer is happy and satisfied with the service they receive.

Empower. Convenience. Access. Tagstone Labs is built on these three key foundations and has been involved in developing IoT solutions for B2B customers in order to help them achieve their B2C goals. Business Elite 2020 dropped by the Tagstone office and spoke to some of its key stakeholders, who explained the latest IoT technologies and how they can be used to streamline business processes more efficiently. The advancements in technology will result in user-friendly interfaces that will help bridge the gap between the physical and digital worlds.

Business Elite 2020 had a chat with Dr. Reem Osman, CEO of Saudi German Hospital, about the institution's expansion plans and how it aims to reach out to the growing customer base in the UAE and the rest of the Middle East. Dr. Osman spoke about the hospital's newly opened Cosmetic Surgery unit, which is not a traditional department in tertiary hospitals. With a focus on improving medical tourism, Saudi German Hospital is committed to acting upon the demand for different services to meet the changing population's needs. She talks at length about the current facilities the hospitals offer and the steps that are being taken to broaden their customer base and recruiting competent local medical staff.