Dnata Singapore wins eight airline customers

Dubai: Dnata Singapore won eight new airline customers in 2015 at the Singapore Changi Airport.
Myanmar Airways International, Myanmar National Airlines and Bhutan Airlines have appointed dnata as their ground handler while Air New Zealand, Turkish Airlines and China Southern Airlines are using the company as their in-flight caterer.
In 2016, dnata will provide technical ramp services to Japan Airlines and Etihad Airways will be the newest airline customer for passenger and ramp services in Singapore.
Mark Edwards, CEO, dnata Singapore, said the company's success rests on operating a customer-centric business model. This is complemented with tactical planning and resource management.
"While we know that price is a determining factor in selecting a ground handler, our strategy is to focus on being more agile, more responsive to changes to fit the requirements with more tailored solutions for our airline customers. Keeping an eye on quality service delivery has differentiated us to our airline customers. This opportunity to serve eight new customers is a testimony that we are going in the right direction. Everybody in the company thinks of the customer's needs first and that is the approach that we will continue to take," said Edwards.
Each year, dnata Singapore interacts with over three million passengers, moves more than 250,000 tonnes of cargo, safely handles some 40,000 flights and prepares over four million inflight meals. Being a partner on the ground to airline customers means providing value-added services beyond check-in, ramp operations and baggage handling.
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