The island nation is witnessing mass protests amid an ongoing economic crisis
Asia3 days ago
India's IndiGo airline on Monday issued an apology and “sincere regrets” to the family of a teenager with special needs who was barred from boarding a plane along with his parents at the Ranchi airport on Saturday. The airline said that it had reviewed the situation and “made the best possible decision under difficult circumstances.”
The airline has also offered an electric wheelchair to the teenager. The statement has been issued on behalf of Ronojoy Dutta, Whole Time Director and Chief Executive Officer of IndiGo.
“We had a very unfortunate incident at Ranchi airport on May 07, 2022, when a specially-abled teenager and his parents could not board their scheduled flight to Hyderabad,” the statement reads.
It further said that all the staff at IndiGo are truly distressed by this particular incident.
“All of us at IndiGo are truly distressed by this particular incident. Since April 2022 we have carried over 75k specially-abled passengers aboard our airline and our crew and airport staff are trained to serve such passengers sensitively,” the statement further reads.
The airline said that the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft.
“Throughout the check-in and boarding process, our intent of course was to carry the family, however, at the boarding area, the teenager was visibly in panic. While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft. Having reviewed all aspects of this incident, we as an organization are of the view that we made the best possible decision under difficult circumstances,” it said.
Indigo further said that the airline would like to offer to purchase an electric wheelchair for their son.
ALSO READ:
“We recognize too well that parents who dedicate their lives to the caring of physically challenged persons are the true heroes of our society. We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son,” it reads.Earlier in the day, Aviation Minister Jyotiraditya Scindia said he is personally looking into the matter and that “appropriate action” will be taken. The Directorate General of Civil Aviation (DGCA) has also sought a report from IndiGo in the matter.
There was outrage after a social media post on Sunday described the incident, that took place on Saturday.
“The Indigo staff announced that the child would not be allowed to take the flight. That he was a risk to other passengers. That he would have to become ‘normal’ before he could be travel-worthy,’ read the post.
The island nation is witnessing mass protests amid an ongoing economic crisis
Asia3 days ago
Rescue operations have been underway for several hours now
Asia3 days ago
Ministers of foreign affairs, public administration and home affairs, urban development and power and energy were sworn in
Asia4 days ago
Smaller parties have said they would back policies by Ranil Wickremesinghe to stabilise the economy
Asia4 days ago
More than 75 people were in the building when the blaze broke out on Friday evening
Asia4 days ago
Food security is at risk, says the country
Asia4 days ago
The suit-clad prime minister, who is more comfortable in English than Sinhala and less popular with the majority lower middle-class population, could be the answer to Sri Lanka’s unprecedented economic crisis for now
Asia5 days ago
The country's president said forming a judicial commission would prevent the ignition of a 'political powder keg'
Asia5 days ago