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Woes of a bank client

“I have been banking with Stanchart for the past four years and not once have they given me a reason to celebrate. My list of complaints is endless and I would like to voice my concerns over their quality of services and their rude behaviour,” he said.

“It took them two weeks to change my postal address in their records as against two days which they initially assured. I took a loan from the bank and asked a telesales person to debit the monthly amount from my account each month at the time of salary transfer. I was told that I would physically have to visit the bank and the process would take a few weeks. I acted on their suggestion and made the trip only to discover later that deduction of a similar amount had already been carried out, without anyone caring to inform me.”

“I was informed by the bank that I would receive an SMS from them every month as soon as my salary was transferred. I am still awaiting that message.”

“The employees of the bank, I believe, are not aware of the products and services that they are selling. Whenever I question them about something, they feign ignorance and promise to call me back after getting the required answers.”

“I think the bank’s motto should be changed from ‘We take the extra mile to take you further’ to ‘We take the extra mile to drive you crazier’.”

“I would not have taken the pains of drafting this letter had I heard from anyone at the bank regarding my list of complaints,” he added.

Reply

WHEN Khaleej Times contacted Standard Chartered bank, an official there confirmed having a discussion on the matter with Majid Wasi.

“We are happy to state that we have resolved the issue to his satisfaction. We apologise for the inconvenience caused. We are continuously improving our processes and would like to thank you once again for your time and the feedback, allowing us to understand better our customers’ specific needs. We are dedicated to the success of our customers, and feedback is a key component to achieving this goal,” the official added.

Sharjah Police accused of inaction

BOOMINATHAN has complained about Sharjah Police stating that some time back, he had lent some money to a person who ran a restaurant in the emirate. The money was paid to him against a promise to get a visa for one of his friends. But after a while, the person disappeared. As a result, he informed the police and the CID about the case and furnished all the details about himself and his contact numbers to the police so that the police could contact him whenever they had some information on the man or for any further information.

“I live and work in Sharjah and have not changed my telephone numbers since I lodged the complaint. But, I am surprised that the police has not yet contacted me for any further information about the case and neither has the police arrested the culprit yet,” he said.

Reply

A POLICE official in Sharjah said that the complainant has to go back to the police station where he had lodged the complaint and provide them with the file number and date of complaint, his full name and that of the person he had complained against besides details about the amount of money paid to the accused, his restaurant’s name and other whereabouts should be furnished to help the police follow up the case and extend all assistance.

Ban on plastic cups defied by cafes

TAHIR Al Muani complained to the Khaleej Times hotline about some cafes located on Khalifa and Ajman beach roads are still serving hot beverages in plastic cups that were banned by the municipality recently because these cups cannot withstand high temperatures.

Reply

AN OFFICIAL from the Health Section of Ajman Municipality said that the municipality has ordered all cafeterias and cafes to use cups made of foam (plastic code 6) for hot beverages.

He said disposable cups used to serve hot drinks should contain information on the bottom that it can withstand temperatures of more than 100 degree Celsius. The public should cooperate with the municipality and report to the emergency section about any cafeteria that serves hot beverages in banned plastic cups.

“The rigid polystyrene should not be used for hot beverages, they can be used for cold drinks,” he commented.

He said that they have issued a circular distributed by their inspectors to all cafeterias in the emirate to instruct outlets and cafes to use plastic cups made of foam (plastic code 6) or polypropylene (plastic code 5) for hot drinks instead of rigid polystyrene plastic cups which they were allowed to use only for serving water or other cold beverages.

The municipality will intensify its inspection in these cafeterias to ensure they are complying with health regulations. The errant cafes would be subjected to fines and closure in case of repeated violations.

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