Victim care programme of police now on phones

As many as 24,325 of the 39,805 victims of crimes and traffic accidents handled by the victim care programme of the Dubai Police in the first six months of this year were Arabs.


Amira Agarib

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Published: Mon 19 Aug 2013, 8:42 AM

Last updated: Tue 7 Apr 2015, 6:11 PM

They included 5,992 GCC and UAE national victims.

Now accessible by phone, Colonel Jamal Salem Al Jalaf, Deputy Director for monitoring affairs at the General Department of Criminal Investigation, said the programme had now been listed among the m-Government services to make it easy for the victims to follow up their cases without having to visit the police stations.

The victims handled by the programme included 8,373 Asians, 370 Africans and 495 Europeans.

Al Jalaf said that the programme had achieved great success and scored 86 per cent satisfaction level, according to a survey conducted by special teams. The programme had dealt with three cases involving child victims, he said, pointing out that the police now used special toys and techniques to quiz children.

The victim care officials had been trained to deal with sexual assault, rape and family violence cases. He explained that the programme was established to provide assistance to the victims of crimes and accidents through direct intervention and legal consultation.

The police would get in touch with the victims in cases of crimes and inform them about the case progress, direct them to the public prosecution when necessary and follow up the procedures in the court and inform them about court hearing. They also dealt with social problems, especially in cases of women and children, and helped them to get their rights.

The programme had started dealing with victims of family disputes and problems, and trying to find amicable solutions. The police had allocated a toll-free number of the programme to receive the complaints. The programme would refer cases to the Dubai Foundation for Women and Children, the Community Development Authority and hospitals, according to the needs.

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