Tele-marketing staff heckle mobile users

DUBAI — A large number of Etisalat GSM mobile service users complain that tele-marketing executives inundate them with calls to sell their products or services, mostly credit cards.

By Riyasbabu

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Published: Sat 25 Mar 2006, 10:20 AM

Last updated: Sat 4 Apr 2015, 1:48 PM

A large number of GSM service users told Khaleej Times that they feel uncomfortable when they get calls from unknown people who just want to sell their products. People blame Etisalat for giving away their subscribers' list to these companies for a fee.

A source from Etisalat, however, denied revealing the cell numbers of customers to anybody, except police or government authorities for security reasons. “Recently customers are complaining about the SMS from anonymous numbers. As a result Etisalat has launched anti-spam system to stop these kind of messages," the source pointed out.

However, Gigi Kumar, a businessman, said: "I used to get at least two calls from tele-marketing executives trying to sell their products. It is quite disturbing. They collect the numbers from some sources and keep calling."

He feels these people are intruding on his privacy. "I have lot of important things to do and my work needs lot of concentration. When I get a call like this it disturbs my concentration and it affect my work," he said.

He disclosed that tele-marketing companies mostly appoint girls for this job to attract attention. "I have nothing against these people. But I am disturbed by these people several times and am not comfortable about it," he said.

Joseph, a company owner in Sharjah, echoed the same sentiments and said: "Its annoying to get these calls. They collected my number from somewhere and I used to get lots of calls. I got calls mostly from credit card companies. Each time I told the executive who called me that I am not interested and do not call me. But still I get calls," he said.

He said that companies using these executives should not do it. "If they get a reference from any of my friends that I need this service that is fine. But they just collect the numbers and call. It is not a fair business," he said disclosing that many of his friends have had the same experience.

Maria, a tele-marketing executive, admitted: "We call people when we get instructions from the company. We do not want to disturb anybody. We only call people when we get references."

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