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Smooth Road to e-Services for RTA
Both the Roads and Transport Authority (RTA) and the Dubai Municipality (DM) are progressing towards providing e-services to their customers. The CEO of Corporate Support Services at the RTA, Abdullah Al Madani, said, “The tally of e-services on offer at RTA currently is 105 services, including 90 procedural/activation service, and 15 informational services.
Over the last three years, RTA has worked continuously towards the improvement of the e-services to bring them in line with the standards and strategies approved by the e-Government of Dubai. The IT department at RTA is aligning the e-services with the standards set in the e-Service Quality Framework.”
The RTA’s e-services include the Salik system, parking enquiry and fees, payment of parking fees through the mobile phone and the e-NOC, which provides for issuing of No Objection Services to customers without having to report in person to Customer Service Building.
They also include renewal of abra licence, enquiry of public transport services, applications for subsidiary road diversion permits, applications for utilising part of the road, application for directional signage, application for vehicle export or transfer certificates, application for renewal of driving learning and application for renewal of driving learning licence.
“As part of its efforts to provide services through the e-gateway, RTA introduced ‘Fikrati’ system to receive suggestions and feedback from customers on improvement of RTA services. Customers can now interact with the RTA through various means, including the RTA portal, and customer service centres all over Dubai,” he said.
“Customer interaction is also stepped up through the provision of self-service kiosks in coordination with Dubai Police in commercial centres and vital locations so as to save time and effort of RTA customers. The range of interactive methods provided to customers include the automated answering system on 8009090 and the call service to RTA emergency office open 24 hours a day,” Al Madani said.
The Dubai Municipality also has a line of e services with more than 90 per cent of all services now available online. The civic body offers more than 500 online services. Among them, the most commonly used are the DM Clinic Health Certificates, the No Objection Certification, Food Control Health Certificates and Dubai Central Labs (DCL) Certificates.
The Clinic Health Certificates service primarily serves companies in Dubai that apply for occupational health cards and medical certificates, and allows companies track the status of their applications or amend applications if required. The DCL certification service allows customers to apply for block certificates over the Internet, check status and amend applications online, whereas the NOC service provides contractors, consultants and service agents within Dubai with the facility to submit online requests for NOCs.
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