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RTA to ‘retrain’ taxi drivers

Abdul Aziz Malik, CEO of the Dubai Taxi, said the agency is attaching great importance to the training of new and veteran drivers by involving them in modern and effective training courses to improve the performance and upgrade the services they provide to the residents of the UAE and tourists, the press release added.

“Dubai Taxi Agency is using these training curricula to train their drivers in various skills that would upgrade the services they provide to the customers. A total of 520 drivers have recently graduated in addition to 280 new joiners, who are being trained at the present time,” said Malik in the press release.

Malik added that the drivers learn a number of domains, including customer service, traffic regulations and laws of the Agency and the vehicle driving management.

He explained that the Agency is highly prioritising customer service by introducing the drivers to an effective training course that aims at developing their skills and broaden their knowledge.

“The customer service training includes a number of domains and includes communication and behaviour skills, basic skills in the English language, vehicle cleanliness, inspection and knowing about traffic toll system (Salik), the car air-conditioning system and handling the car radio. It also includes health, manners and civility in dealing with the road users, greeting the passengers, agreement with the passengers on the direction they intend to go to, preserving a good relationship with the passengers, helping them to carry the luggage, to show interest in comfort and safety of passengers, avoiding what would irritate passengers, especially women and the preservation of lost properties,” said Malik.

He added that the Agency gives special attention to the human situations, including the elderly, the sick and those with special needs and those who are accompanied by young children. The driver must provide all forms of assistance to them.

• UAE