RTA showcases its e-services

DUBAI — Continuing with its drive to provide modern, tech-based traffic solutions to all as well as offering maximum of its services online, the Roads and Transport Authority (RTA) has launched several new eServices and enhanced many others.

By Shafaat Ahmed

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Published: Tue 19 Oct 2010, 9:59 PM

Last updated: Mon 6 Apr 2015, 4:30 PM

It is also getting ready to launch at least half a dozen major services early next year. From Nol and mParking to metro iPhone application as well as licensing services, visitors had a sneak preview of what was recently launched and what is to come at the RTA’s GITEX pavilion.

Nol convenience

Taking the experience of Nol convenience to next level, the RTA has introduced several dedicated Nol services online for all types of cards and some in particular for the personalized Nol Blue cards.

The personalised Blue Nol Cards can now be applied online and have it delivered at your doorstep. The card can then be registered on RTA’s website.

Services like checking the balance online as well s the last five transactions is available both for Blue as well as silver and gold cards. Also available for all cardholders is the service of tracking complaints about Nol cards.

Explaining the service to Khaleej Times, Abdullah Ali Al Madani, CEO of Corporate Technical Support Services at RTA, said that “all complaints that a person has lodged with us could be tracked by keying in the complain number in the concerned field on the website anytime. The complaints can also be followed up from there.” The topping up of Nol cards, which could be currently done only through the Nol machines or over the counter, will soon be available online.

mParking enhancement

Though a very popular and useful service, mParking has faced technical problems right from the beginning and RTA admits that there are certain glitches that are being addressed by their telecom partners. “We have taken up the issue with etisalat and they have admitted that there is some problem, which they are working to resolve very soon,” informed Al Madani, adding that his department is also working on a new project to enhance mParking services.

Instead of the current SMS format, which many of the customers have found a bit confusing, a new mParking application would be launched for all mobiles. Once the project is in place, which is expected to be around early next year, mParking would be an easier experience. The application will have a form which needs to filled and sent to pay for the parking, which will be easier than the current system of sending an SMS.

iPhone savvy

Talking about the new home built iPhone application, Al Madani said that this is a first step by the RTA towards having more mobile-based services that will provide information about metro and other transport facilities.

The iPhone application has all the details about stations, trains, fares, different zones, timings as well as the dos and don’ts etc.

The most exciting bit of news about the application is that it was developed in-house by a group of young female RTA staff. He added that the group is working on more such services and there is a plan in place to soon expand the application to other devices as well.

Two-in-one

Among the important tech-oriented services that would be launched early next year is the combi card. The combi cards are the two-in-one cards that will at the same time work as the credit/debit card and the Nol card. The launch of the cards was announced earlier this year and the project has gone through a bidding process. The first combi card would be available in the market by April next year. — shafaat@khaleejtimes.com



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