Passengers Stranded as Metro Stalls

DUBAI - A Dubai Metro train stalled at the Union Square station in Deira on Tuesday, leaving passengers stranded for 30 minutes.

By Ahmed Al Majaida

Published: Thu 28 Jan 2010, 9:48 PM

Last updated: Mon 6 Apr 2015, 2:38 PM

The train was heading towards Jebel Ali port station from Union Square when the incident occurred at 9.10am.

Rosala Ong, a Dubai resident, who was on the train, said passengers were moved from the train to the platform.

“Maintenance people from the Roads and Transport Authority (RTA) asked us to leave the train and wait on the Union Station platform until they solved the problem. This took 20 minutes, and we had to wait another 10 minutes for the next train to arrive.”

Ramadan Abdullah, Director, Rail Operations at RTA, said the Dubai Metro has a “safe fail” mechanism, which ensures passengers’ safety in the event of a system failure. The Dubai Metro has in-built features which helps passengers de-train without putting them at risk.

There is also an emergency walkway for passengers to use in case the defective train cannot be moved to the nearest station. It also ensures other train schedules are not affected.

He said such incidents were relatively low when compared to the total hours of operation. “Since the Metro opened, the percentage of similar failures is less than 10 per cent. Now it is more stable.”

Abdullah said the RTA takes a serious view of any failures that have an impact on train services and is working closely with the system supplier and the Metro operator to prevent such disruptions in future.

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