MoL section heads to man public counters

DUBAI — Department and section heads in the Ministry of Labour will now be available at the reception counter on Sundays and Tuesdays from 9am to 10am to attend to public grievances.

By Omer Zakieldin

Published: Wed 23 May 2007, 8:37 AM

Last updated: Sun 5 Apr 2015, 4:27 AM

The new measures came into effect on Sunday following a directive by Minister of Labour Dr Ali Al Kaabi to all relevant parties in Dubai, Abu Dhabi and office branches in the Northern Emirates.

Dr. Al Kaabi asserted the importance of section heads acknowledging customers' observations and concerns and forwarding them to the employer/employee in the manner customised by the ministry and notifying the undersecretaries on a weekly basis.

Humeid bin Dimas, assistant undersecretary in the ministry, stated, "The move comes as part of our efforts to attain an outstanding government model to regulate the labour market. This initiative gives customers the right to come forward with suggestions and grievances."

Bin Dimas added that section heads at the ministry must address concerns raised by the public, as they will be held accountable, not by ministry officials, but by the customers themselves.

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