Mall leaves female shopper in the dark

ABU DHABI — You just can’t get away with scaring the living daylights out of shoppers!

By Adel Arafah

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Published: Sun 8 Apr 2007, 8:56 AM

Last updated: Sun 5 Apr 2015, 1:37 AM

That’s the lesson the management of a shopping centre recently learnt when it had to apologise to a woman who panicked when the lights were switched off when she was still shopping inside the mall all alone.

Also, to mollify her, the mall issued her gift vouchers worth Dh200.

As it happened, the woman lodged a complaint against the mall with the Department of Planning and Economy in Abu Dhabi.

“When the lights were switched off, she got scared. Therefore, she complained to us,” said Ahmed Rashid Al Mansouri, Head of the Consumer Protection Section at the department, adding that the complaint was the first of its kind.

Shopping centres should not switch off the lights after the end of the official working hours without checking if there’s any shopper left inside, Al Mansouri warned.

He said if malls fail to comply with this, strict actions will be taken against them.

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