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KHDA School Agency unveils staff structure

DUBAI — The School Agency in Dubai, the first agency created by the Knowledge and Human Development Authority (KHDA), has unveiled the staff structure in the Administrative and Services Unit (ASU).

The structure of the ASU consists of six main heads, including Head of Customer Services, Head of Information Technology, Head of Support Services, Head of Finance, Head of Human Resources and Head of School Facilities.

Human Resources will assign educational and administrative employees to public schools, while the Department of Finance will manage all financial issues, and the Head of School Facilities will look after the maintenance of government schools.

According to the agency, the difference between the new structure and the previous one is the establishment of two new sections — Customer Services and the Support Services.

Customer Services will be responsible for the clients in government and private schools and is the link between the Support Services and the public. The new sections are accessible directly as well as on telephone and by email.

The head of Support Services would be the backbone of the ASU, managing the operations and procedures for the public.

The Support Services section has been divided into two sub-sections, the first focusing on Public Schools Affairs, seeking to meet all the needs of schools, registering students, organising extra-curricular activities, the provision of laboratories and centres that provide sources of open learning, and other means of assistance in the educational process.

In addition, it also has the responsibility for building and strengthening partnerships with the community.

The second section covers Private Schools Affairs, starting with the registration of students and equalisation certificates, and the acceptance of teachers, and the provision of services necessary for the functioning of private schools, and monitoring their performance and alignment with laws issued by the School Agency.

The head of Information Technology will be entrusted with a greater role, including the development of technical infrastructure for the ASU and public schools in Dubai.

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