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Internet Cable Break Disrupts Bank Services

Faulty Internet connections and telephone services have been troubling the people in the UAE and other Middle Eastern countries since Friday following the submarine cable cut reported in the Mediterranean Sea between Alexandria and Italy.

Banks in the UAE have confirmed the disorders in ATM machines and said the slow Internet access has been causing the problems but it is expected to fix by Tuesday.

An official at HSBC said that the bank have been receiving complaints from the customers since Monday morning.

The official said the slow internet traffic causing problems in central switch network and the ATM’s normal operations have been disrupted. “We expect the problems will be resolved by Tuesday,” said the official.

An official at the Standard Chartered bank confirmed the problems for ATM transactions and said the bank received a number of complaints since Saturday morning.

“The disruption in ATM transactions occurred because of the disruptions in the Internet traffic. The bank is trying to rectify it as soon as possible,” the official said.

Mohammed Jaffar, working in a media company in Dubai Media city said. “I have been trying to get money from the ATM machine in Media City but failed to do the transaction. Initially, I thought it’s a problem in the machine but when I tried to get the money in an ATM in Emirates Mall later, the result was the same.”

“I call the bank and the officials told me the ATM’s facing problems because of Internet slow-down,” he added.

Joseph George, sales manager of a construction company in Jebel Ali said “I tried to three times to withdraw money from ATM but the card was not working. I didn’t know what was the problem but the bank told me there is a problem in ATM machines and it will be resolved soon.”

riyasbabu@khaleejtimes.com

• UAE