HSBC warns against e-mail scam

DUBAI — The HSBC Bank has warned its UAE customers never to reply to fraudulent e-mails asking for their account details. Some customers have reported receiving these messages that appear to be from HSBC but are, in fact, sent by fraudsters. An email which appears as a security advice from HSBC's anti-fraud department is doing rounds in the UAE. The email advises the bank's customers to adopt new security measures including the adoption of a new PIN-based security system.

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Published: Sat 3 Jun 2006, 10:45 AM

Last updated: Sat 4 Apr 2015, 7:20 PM

Khaleej Times has learnt that this email is the work of scamsters who are misleading unsuspecting customers. The email is signed by one Mr S. Wilson. HSBC's spokesperson yesterday clarified that no such person works with HSBC and has advised its customers not to respond to the mail singed by Mr Wilson or any such emails.

"We would like to warn our customers that HSBC never sends e-mail nor SMS requesting customers to provide such confidential information. We advise our customers not to respond to such requests and if any doubt to check with HSBC," said Lester Wynne-Jones, Regional Head of Personal Financial Services, HSBC Bank Middle East Limited.

"We already carried warning and general information on our web site and have posted stickers on all ATMs advising customers of this incident. Meanwhile, any customers who have responded to such requests or have any enquiries or doubts are requested to call our 24-hour Phone Banking Service on 800 404442," he stated. "Potentially affected HSBC customers, who are few in number, have already been requested to change their PIN or have their ATM card re-issued," said Wynne-Jones regarding the recent skimming fraud on other bank ATMs.

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