Herbal treatment centre gets double ISO certification

DUBAI -The Dubai Herbal and Treatment Centre (DHTC) received on Monday the combined ISO 9001:2000 Quality Management System Certification and the ISO 14001:1996 Environmental Management System Certification.

By (By a staff reporter)

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Published: Tue 20 Apr 2004, 12:07 PM

Last updated: Thu 2 Apr 2015, 1:07 PM

This dual certification is believed to be a first for a complimentary medical treatment centre.

The DHTC, established one year ago under the auspices of General Shaikh Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and UAE Defence Minister, provides allopathic and complementary therapies including dermatology, traditional Chinese medicine and Ayurveda to patients and especially those with chronic ailments.

According to Dr. Ali Ridha, Director of the DHTC, the centre offers a new concept of integrated health care in the UAE with the aim of following best practices guidelines to provide a high standard of service to clients.

"The ISO 9001:2000 will ensure a consistently high standard in all types of treatments offered at the centre. We will continue to monitor our work practices and ensure that customer feedback is used to improve our services. This standard will have an impact on how the DHTC manages its medical records, its administrative practices and client care.

"As the clinic is founded upon the principles of natural treatments, we have a responsibility towards the environment. For the ISO 14001, we looked at our activities and how they impact on the environment. Our plan is to regularly monitor and assess our practices and reduce any adverse reaction to the environment, from water consumption, paper consumption, to the reuse and recycling of in-house paper and clinical waste," Dr Ridha said.

The DHTC has been working on the ISO certification for the past 12 months with Ray Kennedy from Incon Consultancy. Mr. Kennedy said that by establishing systems in line with internationally recognised standards, the DHTC is demonstrating its commitment to both preserving the environment and assuring clients that it has the ability to meet or exceed their expectations.

"Integrating both standards in one system ensures that the clinic puts equal emphasis on both areas, the needs of the client and the protection of our environment. Another benefit is that the clinic minimises the administrative effort required to run the systems by combining the common aspects of both standards such as auditing, record keeping and documentation control," Mr. Kennedy said.

The on-site assessment was conducted by the British Standards Institute (BSI) in order to verify compliance of DHTC's systems and also regulatory compliance to the relevant international standards. The centre was assessed by a team of specialists covering quality management, environmental performance as well as medical requirements.

"The assessment demonstrated a clear commitment from both the senior management team and staff to continual improvement of the organisation and environmental performance. The recommendation for certification of their integrated management system to both ISO 9001:2000 and ISO 14001:1996 is believed to be a world first for a complementary medical treatment centre," Tom Johnston, Manager, BSI Middle East, said.

"With the ISO Certification, we want to assure our patients that all the practices are audited and monitored and are of the highest standard. Their safety is of utmost importance to us and their feedback will help us maintain this high standard," Dr. Ridha concluded.

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