Faulty ATMs irk Abu Dhabi residents

ABU DHABI -A large number of the Auto Teller Machines (ATM) installed in the city are not in working order and many account holders run from one place to another to find out which machine is still working.

By (By a staff reporter)

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Published: Sun 9 May 2004, 12:24 PM

Last updated: Thu 2 Apr 2015, 2:24 PM

The problem worsens at the starting of the month when withdrawals are more.

Their woes increase come the beginning of the month as the rush to tellers that are working is often long and the wait agonising.

Several disgruntled account holders told Khaleej Times that they were disappointed by the expensive hi-tech ATMs which generally remains 'out of order'.

"I have checked at least six ATMs in the downtown area of the city, and not one of them was working", said Noshad Ahmed, a marketing executive with a local company.

Mr. Noshad, who has an account with a national bank, said he generally draws his money from his bank's ATM but to his dismay its machines remain out of order most of the time. "I have no option but to withdraw money from ATMs of other banks using UAE Net Card facility which charges me Dh5 per transaction".

The banks are supposed to provide the best possible service to their customers by ensuring that their machines function properly at all times and cause the minimum of trouble. "But that doesn't seem to be the case. It seems nobody even bothers to check whether customers are getting good service or not", he said.

"With all the high-technology available, the banks shouldn't find it difficult to promptly notify their customers which of their ATMs are out of order in the city and which are working. But do they? They would, if they really cared," he added.

Perhaps the Central Bank, which is responsible for regulating all banks should intervene and help keep a vigil on the ATMs that are not functioning and impose fines on the banks for any negligence.

Another account holder, who was about to leave on his annual vacation, said he could not withdraw his salary, as three of the ATMs in the Electra area that he visited on Thursday were not functioning. He then decided to drop by the bank but was perfunctorily told to come back on Saturday.

A bank manager, when contacted, maintained that banks do maintain their ATMs, but admitted that minor hiccups do take place and that it could happen despite the best care taken to ensure they are always running.

"The bank staff do attend to the problem within five to six hours of receiving a complaint," he said defensively.

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