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Etisalat, du asked to provide toll-free complaint numbers

DUBAI — The UAE Telecommunication Regulatory Authority (TRA) has announced a regulation binding both the telecom operators in the country, Etisalat and du, to provide toll-free complaint registering numbers to consumers, a TRA official said yesterday.

Talking to Khaleej Times, the official explained: “The complaints or suggestions regarding the mobile coverage and quality of service will be recorded through these numbers and will then be forwarded to both providers. It’s then up to the providers as to how they will deal with the complaint.”

Responding to queries, the TRA official said a procedure had been developed whereby consumers could register their complaints to TRA directly, the details of which will be announced in a couple of weeks.

“We trust the operators to handle their complaints. That’s the reason why we have issued this regulation,” the official clarified, adding that it was too early to comment on any such decision as the response to this regulation was still awaited.

“We will see the kind and number of complaints received by both operators and then act accordingly,” he added.

Consumers can lodge their complaints or give their suggestions on the following toll-free numbers: For Etisalat, the number is 800111050 and for du it is 800112233.

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