Easy access for disabled to telecommunication services

The instructions state the importance of the active role played by the telecommunications sector in the provision of these services, which contribute to the social integration of people with disabilities.



By (STAFF REPORT)

Published: Fri 17 Apr 2015, 12:36 AM

Last updated: Thu 25 Jun 2015, 10:21 PM

Dubai — The General Authority for Regulating the Telecommunications Sector (TRA) has instructed the nation’s licensees to allow people with disabilities easier access to telecommunications services.

This also includes ensuring that the principle of equality is applied, making equal opportunities available to various societal demographics and segments.

The instructions state the importance of the active role played by the telecommunications sector in the provision of these services, which contribute to the social integration of people with disabilities. As such, empowering them to live independently as well as creating conditions for them to work within the ICT sector gains importance. “We urge licensees to diversify their methods of providing smarter services, in order to provide accessibility to all segments of society, including those with disabilities,” said Hamad Obaid Al Mansouri, TRA Director-General. “Those with disabilities have been able to prove themselves in many fields by showing their capabilities to adapt to different work conditions and expectations, positively reflecting on their productivity and distinctiveness,” he added.

The UAE TRA will ensure that no obstructions interfere with the provision of services for this group, and that licensees provide services to ensure that all segments of society are included fairly. The TRA will conduct surveys targeted specifically towards people with disabilities to determine the extent of their satisfaction and happiness with the services.

 They will also be given priority in the completion of their transactions. All employees in the sector will be trained on the various services, solutions and products that are designed to understand the needs of people with disabilities.

news@khaleejtimes.com


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