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Dubai Police eServices may be linked to ATMs

DUBAI — After Dewa and Etisalat, Dubai Police are well on their way to providing easy access of their eServices to the public, following the talks they have been holding with several banks to link their ATMs to their eService network.

Once this is done, public will not have to hunt for one of the 24 kiosks the police have set up in various cooperative societies and shopping malls to avail of their eService including payment of fines for traffic violations, Brigadier Dr Jamal Al Marri, Acting Commander-in-Chief of Dubai Police said yesterday.

Concurrently, government agencies like Dewa have also been talking to the police about linking traffic kiosks to their utilities network for payment of bills by their customers, he said, adding six more kiosks would be added by the end of the year.

The number of different kinds of eTransactions would also be increased from the present 19 to 32, which would be of great help and convenience to the public, Lt-Col Nader Fikri, Deputy Director of the General Department of Electronic Services, said.

The police are also working towards achieving at least 90 per cent satisfaction level among the public using their eServices from the present level of 86.5 per cent, Brig Dr Al Marri said.

In a random survey carried out by the Public Opinion Centre covering 475 user of the police kiosks, 86.5 per cent of the respondents said they were satisfied with the service in general, 95 per cent said they trust the service, 85.3 per cent were satisfied with the traffic fine enquiry service, 87.1 per cent rated the licensing of vehicles as satisfactory, and 88.3 per cent said the driver licensing service was good.

He said the composition of the kiosk users is: Asians 34 per cent, nationals 29 per cent, Arabs 26 per cent and other nationalities 11 per cent.

Aysha Abdul Qodous, Director of the Public Opinion Centre, said: "Our survey was based on scientific methodologies of international standards. Such feedback is essential to assess the quality of services and develop them in response to needs and suggestions made by the public."

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