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Dubai Autism Centre adopts AskDubai service

Dubai eGovernment has announced that through the AskDubai call centre, parents and those looking after autistic children in Dubai can get details of a host of services offered by DAC. The channel also serves as a platform through which the centre can spread awareness about autism and the ways to deal with it.

DAC provides a range of specialised services such as education, therapies, home-based programmes, pre-vocational training, assessment and diagnoses, information and resources, training, and awareness programmes to many people, including children with autism, parents and those looking after such children, as well as the sections of the society involved in autism.

Salem Al Shair, eServices director, Dubai eGovernment said: “The AskDubai contact centre has a team of highly experienced and well-trained professionals who will be able to efficiently inform parents about the services offered by DAC, so that they could provide the best care for their children.”

Mohammed Al Imadi, general manager and member of the Board of Directors, DAC said: “The AskDubai channel will prove extremely helpful for parents of autistic children looking for reliable guidance and consultancy to ensure that their children receive the best care.”

Autism is a lifelong disorder which can affect a person’s communication and social interaction skills. The disorder manifests itself in the first two and half years of a child’s life. The symptoms include delayed verbal communication, no social skills, isolation tendencies and odd behaviour. Autism is the most common of the Pervasive Developmental Disorders, affecting an estimated 1 in 146 births.

AskDubai is a unified, bilingual contact centre connecting to government departments in Dubai through multi-channels, including a call centre, Internet chat, e-mail and fax. It integrates key features of customer relationship management, which has become a crucial component in many IT-enabled customer care services.

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