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DTCM rewards 15 staff for initiatives

DUBAI - As part of its policy of encouraging and appreciating staff members for their innovative initiatives to enhance performance and service standards, the Dubai Department of Tourism and Commerce Marketing (DTCM) honoured 15 of its employees under the Smart programme recently.

The Smart employees were rewarded for putting forward constructive suggestions which ranged from effective ways to solve internal as well as external problems, reducing expenditures, increasing productivity to improving the work environment.

For the first time since opening the suggestions scheme to the general public, the department honoured Noureddine Kafih, a Morocco national working as a PRO at the Carlton Towers Hotel in Dubai, for his effective suggestion.

The ceremony was held at the DTCM head office in the presence of senior DTCM officials.

The Director of Dubai Convention Bureau, Awadh Seghayer Al Ketbi, and DTCM Manager Human Resources and Smart Committee Chairman, Ibrahim Yaqoot, presented the certificates of appreciation and cash prizes to the 15 winners which included 14 females.

Ibrahim Yaqoot said: “The Smart scheme encourages staff members put forth their suggestions aimed at developing effective systems and procedures within the organisation.”

A dedicated web site had been created to help employees submit their suggestions in addition to providing information about Smart scheme, its processes and benefits.

According to the Smart mechanism - available in both Arabic and English languages - participation is open to all DTCM employees, both stationed in head office, heritage sites and 15 overseas representative offices. The employees are encouraged to make suggestions in any sphere of activity relating to the department, regardless of their positions.

A special Smart committee processes the accepted suggestions through an electronic voting system. After the committee receives suggestions from employees, they go through them carefully and forward the selected suggestions to the department concerned for feedback.

In October last year, the department enlarged the scope of the scheme by allowing the general public to submit suggestions online and track their status.

• UAE