Dohms' e-services improve by leaps and bounds

DUBAI - The Dubai Department of Health and Medical Services (Dohms) has, in a short duration, provided a number of electronic services that are compatible with the Dubai e-Government initiative.

By A Staff Reporter

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Published: Sat 7 Feb 2004, 12:41 PM

Last updated: Thu 2 Apr 2015, 1:37 PM

Dohms has also met internal technical requirements through the comprehensive Health Information System, taking a big leap forward in comparison to other regional health care organisations.

The Dohms is among the top 10 establishments in the Middle East that have switched to electronic systems, according to Al Arabiya computer news magazine. It now offers advanced electronic services to its customers.

The Dohms is also the first government department to introduce electronic payment systems for the renewal of medical licences for medical establishments in Dubai. This has been done, keeping in mind the policy of making the process easier.

The new system allows medical establishment proprietors to renew their license from any place in the world. Other online services offered by the Dohms include issuance of licenses for doctors, pharmacists and nurses through the Dohms web site.

The Dohms also offers a short message services (SMS) to Dohms health cardholders, whereby the department sends patients an SMS to confirm their appointment with the doctor. The SMS contains the date and time of the appointment against each patient's name.

The Dohms also sends health cardholders electronic reminders when their health card is due for renewal well ahead of the health card's expiry date.

Sina Khoury, Director of the Information Technology Department at the Dohms, said that in 1998 the Dohms offered a mere five electronic and on-line services, which increased to 30 by the end of 2003. The number of electronic services is expected to reach 52 soon.

The number of PCs used by Dohms employees at their workstations has risen from 150 units to a staggering 2,710 PCs at the end of last year.

The Dohms further aims to complete the second phase of the Health Information Systems project and shift to using wireless electronic devices within hospitals.

These wireless devices will allow doctors to access patient files and records easily at any time from anywhere. The system will help doctors give accurate and faster diagnosis.

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