DM adopts system to increase quality

DUBAI — The Information Technology Department (ITD) at Dubai Municipality (DM) has taken another significant step forward in introducing best practices and increasing the focus on quality by implementing restructured management frameworks and methodologies to support software development and quality assurance (QA).

By A Staff Reporter

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Published: Mon 18 Apr 2005, 11:25 AM

Last updated: Thu 2 Apr 2015, 7:06 PM

The department has developed and implemented its quality assurance methodology in particular to actively control, manage and improve the quality of the systems deployed to support the municipality, said Abdulla Al Shaibani Assistant Director General for Technical Services in the civic body.

The ITD executes around 25 system development projects each year to meet the different needs of the organisation, said Abdul Hakim Malek, ITD Director. These projects are requested by various departments and implemented by ITD to support the overall strategic objectives of the organisation. Most of the projects are developed by outsourcing to third party vendors, so the challenge of reviewing and auditing the quality of delivered applications is a top priority, Malek added.

The Management Frameworks and methodologies are all delivered via browser-based interface to facilitate simplified access over the municipality's intranet.

The System Development and Support Section in ITD have reviewed its organisational structure to reflect the best practices recommended by COBIT and IEEE establishing clear roles and responsibilities for the section staff.

The Management Frameworks cover all the three units of the section, namely, Strategy and Planning, Development and Support. The objective is to be able to select, develop and support high quality systems to serve DM departments as well as the public using DM services.

The software development methodology defines the key activities to be undertaken at stages in a development lifecycle in three contexts appropriate to municipality, including outsourced development, in-house development and package implementation.

The methodology provides support and guidance to project managers as well as analysts, developers and designers in the section.

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