Crackdown on taxi drivers who misguide gold souq visitors

DUBAI - Following concerns raised by the tourism industry players about unethical practice by tour guides and taxi drivers of directing Dubai visitors to specific gold and jewellery shops in the Gold Souq against a commission, the Dubai Department of Tourism and Commerce Marketing (DTCM) has warned of 'pertinent' action against the violators of the 'free competition' principle protected by the law.

By A Staff Reporter

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Published: Wed 4 Aug 2004, 9:31 AM

Last updated: Thu 2 Apr 2015, 1:09 PM

The department's directive came up for discussions at the fourth Travel and Tourism Group meeting held recently at the DTCM Head Office under the chairmanship of the DTCM Director Operations and Marketing, Mr Mohammed Khamis bin Hareb.

Mr Mohammed Khamis said: "We want to provide Dubai visitors the opportunity to visit all shops and decide their purchases based on quality and variety. We will take pertinent action against any tour operators or tour guides who are found engaged in such an unhealthy business practice since it negatively affects the overall business culture and limits the shopping options for the visitors, especially in the Gold Souq."

The DTCM also issued a decree to all the hotels, hotel apartments as well as tour operators to report complaints to the Dubai Transport and other taxi companies against the erring drivers. And, for this purpose, the Dubai Transport can be contacted round-the-clock on Telephone Number 04 2080 888.

The complainants have been directed to provide the car serial number or registration number plate in order to enable the authorities investigate the issue and initiate corrective action against the drivers who commit errors.

The participants of the meeting included representatives from the Gold and Jewellery Group, DNATA, tour operators, travel agents and car rental companies in addition to DTCM officials. They will be meeting shortly to discuss about and take necessary action against freelancers selling fake watches.

Mr Mohammed Khamis said, "We are constantly trying to find ways for making Dubai more visitor-friendly destination and these meetings help us take corrective measures on issues that are relevant to the tourism industry in general and visitors in particular."

The meeting discussed inbound markets of Russia, CIS, Far East, Europe, India and South Africa. The next meeting is scheduled to be held in October 2004.

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