'Citibank phone banking service is world-class'

DUBAI — Responding to Khaleej Times reports of May 19 on ‘Bank customers want toll-free numbers’ and ‘How safe is phone banking ...’, a spokesperson from Citibank said, “Citibank maintains a world-class, 24/7, robust and consistent phone banking service.”

By A Staff Reporter

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Published: Sat 21 May 2005, 10:42 AM

Last updated: Thu 2 Apr 2015, 8:28 PM

“Our official phone banking line is 04-311-4000 and that is widely publicised on our advertisement material as well as on all customer communication collateral. CitiPhone service is both IVR-based as well as interactive with CitiPhone operators standing by 24 hours a day to serve calling customers. Therefore, the reference to a phone banking number that displays a message is misleading as the above number (04-311-4000) is our sole phone banking number.”

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