'Citibank phone banking service is world-class'

“Our official phone banking line is 04-311-4000 and that is widely publicised on our advertisement material as well as on all customer communication collateral. CitiPhone service is both IVR-based as well as interactive with CitiPhone operators standing by 24 hours a day to serve calling customers. Therefore, the reference to a phone banking number that displays a message is misleading as the above number (04-311-4000) is our sole phone banking number.”