Airline not giving information about misplaced baggage

CHANDRA Kumar Phuyal from Al Ain complained that while travelling from Kathmandu to Dubai recently on a Pakistan International Airlines aircraft (PK 269), his baggage was misplaced.

By (Complaints Corner)

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Published: Sat 23 Sep 2006, 8:54 AM

Last updated: Sat 4 Apr 2015, 8:26 PM

"I had important documents and other items," he said, adding that he lodged a complaint in this regard with the Baggage Handling Terminal in Abu Dhabi.

But even after several days, he has not received any information about his baggage.

Reply

A SENIOR official from the PIA office in Abu Dhabi said that the issue had been resolved.

"The baggage has been returned to him," he explained.

Biman flight delayed

A DUBAI resident said, "My wife and our two children were supposed to arrive from Mumbai on September 14, but their Bangladesh Biman flight was delayed by 48 hours."

He said that although his family was given hotel accommodation in Mumbai, they were inconvenienced because they were asked to go to the Mumbai airport twice even though the aircraft was not ready for take-off.

Reply

A SPOKESPERSON of Bangladesh Biman Airlines said that their aircraft was grounded in Mumbai because of a technical problem that was beyond their company's control.

The airline had to change their Dubai-bound aircraft to accommodate the passengers stranded in Mumbai.

"We have been assured, however, by our branch office in Mumbai that they took all the necessary measures to make sure that the passengers will travel safely to their destination," the spokesperson said.

Insulin injection can't be returned

A MAN called the Khaleej Times Hotline claiming that Asia Pharmacy refused to exchange his medicine. "I am a regular customer of the pharmacy and I was really upset with the way they treated me. I didn't ask for a refund!"

Reply

THE pharmacy's manager said the customer wanted to return an insulin injection which could not in any way be returned because it is one of the life saving drugs which needed to be kept at a certain temperature.

He said, "The pharmacy cannot endanger the life of other patients by selling them a medicine which might be spoiled."

He stressed that the pharmacy would be held responsible if any harm is done to any patient.


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