Action Against Dubai Taxi Drivers
only After Probe Into Complaints

DUBAI — Taxi drivers in the emirate need not worry about unsubstantiated complaints made by commuters as action, if necessary, will only be initiated after proper and extensive investigations, the Dubai Taxi Corporation (DTC) has said.

By Joy Sengupta

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Published: Fri 31 Jul 2009, 12:44 AM

Last updated: Sun 5 Apr 2015, 8:05 PM

However, drivers have been asked to follow the rules set for them especially when it comes to stopping at undesignated spots to pick up passengers.

This comes after taxi drivers said that they stood the risk of being fined if they are asked to stop at some undesignated spot by a passenger. “It gets risky for us. If we stop or drop off a passenger at a spot they ask us to, we are at the risk of being fined by the RTA,” said a driver who did not wish to be named.

“And if we don’t stop for a passenger and he calls up the RTA and lodges a complaint, we could get slapped with a fine of Dh500. The situation is a difficult one for us throughout,” he said.

Drivers added that there have been cases when passengers have complained against them for no reasons.

“I took a passenger to Sharjah once and I asked him the road he wished to take. Since we were at the Shaikh Zayed Road, he asked me to take the Emirates Road.

But after that, he suddenly realised that the route was a long one and he just called up the RTA and complained that it was me who had taken him on a longer route. These kinds of unreasonable complaints have become very common,” said another driver.

The emirate has five taxi companies in the form of the government- owned Dubai Taxi, National Taxi, Arabian Taxi, Cars Taxi and Metro Taxi. While Dubai Taxi runs more than 4000 cars at the moment, the other four companies operate a total of around 7, 000 cabs in the emirate.

Ahmed Al Hammadi, Acting CEO of the Dubai Taxi Corporation, said that taxi drivers will not be fined in case of any complaint through (8009090) but only after ascertaining the validity of the information and investigation with the driver.

“Drivers are instructed to stop in the spaces allocated for pick-up and drop-off during the training period and beyond,” he said.

“They are not allowed to stop at undesignated or unsafe spots. If they do it, they are liable for fines by Franchising and Enforcement Department.”

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