Abu Dhabi Police’s quick response
garners 96% customer satisfaction

The Abu Dhabi Police Operations Rooms received 963,015 calls during the past year, out of which 452,294 were related to crime, 235,914 were regarding traffic-related issues and 274,807 miscellaneous calls. Moreover, customer satisfaction rate reached 96 per cent during the past year.

The Operations Room uses state-of-the-art equipment and techniques, notably the command and control system that links the different Operations Room platforms, to allow better access to information related to accident locations and reports, so as to ensure quick response. The reports are classified as very important, important and regular, according to their significance.

Lieutenant-Colonel Mohsen Saleh Al Yafe’i, Deputy Head of the Central Operations Department said: “The automated command and control system is linked to all Operations Room platforms such as the 999 call centre; the comprehensive patrols; the emergency, safety and support teams; as well as the officers and supervisors.”

“It allows users to answer emergency calls, receive information on whereabouts and nature of reports, to ensure timely and organised response,” he explained.

He also emphasised that the Operations Room role is to ensure security response by receiving calls on the 999 number, and dispatching relevant patrols to accident sites.

The Operations Room is also responsible for managing other security authorities in the event of crises and accidents. “This is done in coordination with the traffic patrols, ambulance and rescue teams, the air wing aircrafts, the Community Police, the rapid intervention teams, Saaed Patrols, the Civil Defence Department, the Crime Scene Department and others.

“Upon receiving the report, the Operations Room dispatches the competent entities and the closest ones to the accident site,” he said.

Al Yafe’i urged the public not to hesitate to call the Operations Room on 999, in case of emergency or to ask for assistance. He called on parents to educate children on the correct manner to dial “999” if necessary, to avoid nuisance calls.

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