Aamer suggestion service of DNRD is a big success

DUBAI — Aamer service, the recently introduced service by the Dubai Naturalisation and Residency Department (DNRD), has been proving successful receiving hundreds of calls daily.

By Mary Nammour

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Published: Sat 7 Apr 2007, 8:37 AM

Last updated: Sun 5 Apr 2015, 1:37 AM

According to a senior official at the DNRD, the Aamer service launched on April 1, has managed so far to receive incoming calls without any problem. Most of the calls received suggest ideas and comments for a better customer service, the official noted.

Brigadier Mohammed Ahmed Al Marri, Director of DNRD, lauded the positive interaction on the part of the applicants since the launch of the Aamer service on the toll free hotline. “This is an indication of the transparency principle in the relationship between DNRD and the customers with the aim of guaranteeing quality services. The department is keen on listening to any complaints and suggestions that would help enhance its performance”.

“We call upon all applicants whether nationals or residents to communicate and cooperate with us by presenting any significant comments. We would welcome and appreciate reports about absconding housemaids or mistreatment by sponsors as well,” Brig Al Marri added. The staff of the Aamer service were already working in the DNRD Customer Service.

People can call the DNRD staff any time in the day or night for any complaints or suggestions including any delay in processing various kinds of applications at the department, complaints filed by maids, any possible suggestions that may improve the services and lead to a better customer satisfaction.

The 24-hour service offers several communication options such as the toll free number 8005111, fax 3981177 and web site www.aamer.ae.

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