A pioneering initiative by city state security helps to build bridges

DUBAI — A pioneering initiative by the state security agency has been instrumental in enhancing safety and finding solutions to problems encountered by residents, an official told the 3rd Forum on Best Police Practices under way in the city.

By From Our Correspondent

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Published: Tue 5 Apr 2005, 10:29 AM

Last updated: Thu 2 Apr 2015, 6:58 PM

“We have been building bridges of confidence and cooperation between security agencies and the public, making use of Al Ameen service 24 hours a day and in complete confidentiality”, said First Lieutenant Omar Bu Shagar of the General Directorate of State Security in Dubai.

The service, launched in December 2003, is aimed at solving cases or problems of the public by direct or indirect contact. “We give the caller a sense of safety and comfort”, said the state security official.

The service is available in English and Arabic on the tollfree number 8004888, by fax on 04-2097777 or by email at alameen@emirates.net.ae. Any one with information about any security phenomenon can contact state security to provide the information or lodge complaints.

First Lt. Bu Shagar said the electronic software developed for this service had taken into consideration in its design the psychological conditions of the complainant. “Information is sent smoothly and accurately without any fear or hesitation. That is very important for us to know about any negative phenomena in society”, said the official.

He said all information was dealt with in a serious and confidential manner, with a commitment to speed up action and build ties of cooperation with the public”, underlined First Lt. Bu Shagar.

The official said the aim of the service in projecting the civilised image of UAE in general and Dubai in particular had been paramount. The official said the service also deals with the cases and problems encountered by tourists as well as residents. Complaints are received and then directed to the authorities that are tasked with solving them, whether there were problems with individuals or companies. “We also receive proposals to solve the traffic problems or social cases in Dubai”, he said.

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