75pc of DNRD services to be automated

DUBAI — As part of the strategy to promote online transactions, 75 per cent of the services offered by Dubai Naturalisation and Residency Department (DNRD) will soon be automated. This was announced by a DNRD senior official yesterday.

By Mary Nammour

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Published: Wed 4 Jul 2007, 9:22 AM

Last updated: Sun 5 Apr 2015, 2:58 AM

DNRD is the first government department to have entered into an agreement with Cisco, one of the world’s leading networking companies. According to the agreement, which was signed yesterday, Cisco will begin on August 19, IT training sessions for DNRD staff to improve their skills and become instructors themselves.

“The ‘Training the Trainers’ programme is a pioneering initiative of Dubai Government. DNRD has always been interested in developing human resources in line with the vision of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. This vision emphasises the necessity of education of employees and development of their competitive skills,” said DNRD Director Brigadier Mohammed Ahmed Al Marri.

“Our prime goal has been to develop the employees’ skills so that they can fulfill their duties with the highest standards of technology and competitiveness. Considering the importance of information and technology,the strategy is designed to catch up with the progress and provide quality services for our customers and save their time,” he added.

According to Brig Al Marri, “Every new employee has to attend a mandatory course of 144 hours of English language following which he has to pass an exam. Also the employee must attend the customer service training session. After those sessions, the participants from the department counters, the border exits and airport will be assessed. Each selected employee should attend 10 days of Cisco training. Then trained employees will train their colleagues on information technology, network security and setup.”

Under the agreement, Cisco will offer free training to DNRD trainers to become internationally recognised Cisco-certified IT Instructors.



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