3,000 reports received under Madinati Project

DUBAI — The Roads and Transport Authority (RTA) Call Centre has received around 3,000 reports under the ‘Madinati Project’ from the beginning of this year until the end of May, registering an increase of 24 per cent as compared with reports received in the same period last year.

By A Staff Reporter

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Published: Sun 8 Jul 2007, 8:57 AM

Last updated: Sun 5 Apr 2015, 3:02 AM

Launched in April last year, the Madinati Project exhibits a civilised national information programme aimed at promoting social culture and concern on the physical upkeep of Dubai public facilities.

Eng. Hussain Al Banna, director of Right of Way Services Department at the RTA, explained that May was the busiest month as the Call Centre received 700 reports, whereas the average number of calls received in March and April this year was around 600.

“The sharp increase in the number of calls comes as a result of launching the project of Madinati, which played a vital role in enhancing the cooperation between the RTA and the public. The main objective of the project is to highlight traffic safety and uphold the outstanding, beautiful and civilised outlook of Dubai city by encouraging the public (entities and individuals) to submit reports, file complaints, give suggestions, place requests and make inquiries,” he said.

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