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Dubai Tram available for public use from November 12

Dhanusha Gokulan (reporter)
Filed on November 6, 2014

Citizens, residents over 60 years can now avail 50% discount on Dubai public transport

Dubai Tram available for public use from November 12 (/assets/oldimages/tram-3-6112014.jpg)

KT Graphic by Alia Jassim Al Badi

Dubai: The latest addition to RTA’s fleet of public transport services, Dubai Tram, will be made available for public use on November 12. However, according to senior officials at the authority, only an official inauguration ceremony will take place on November 11, details of which will be announced soon. Also read:Dubai Tramway second phase work to start soon

Dubai Tram available for public use from November 12 (/assets/oldimages/tram-4-6112014.jpg)

“We are very excited about the opening of Dubai Tram. However, our priority is to provide safe and smooth public transport for everyone who uses any modes of public transport,” said Moaza Saeed Al Marri, Director of RTA Marketing and Corporate Communication. Speaking at an interactive session with several members of the media, senior RTA officials repeatedly stressed that they want the public to be well aware of the safety measures, payment methods, and transfer to different modes of transportation that people need to be mindful of while travelling on, or near the Dubai Tram. The operational hours of Dubai Tram will be released shortly. In another event with the media, officials announced that the tram would not be a 24-hour service.

Dubai Tram available for public use from November 12 (/assets/oldimages/tram-1-6112014.jpg)

Cost of tram ticket, validation

Abdulla Al Madani CEO of the Corporate Technical Support Services Sector of RTA said irrespective of the distance travelled, the cost of using the tram is Dh3. Passengers using the tram must tap-in and tap-out their Nol cards at designated validation booths in the tram stations.

The fare is calculated based on Dubai’s existing zonal fare structure and passengers need to have a minimum balance of Dh7.5 in their Nol card before embarking on a journey on the tram. Fare collection on the tramway is connected to Dubai’s automatic fare collection, unified fare card (Nol card). “It is mandatory that passengers tap-in at tram stations. Not doing so will result in fines,” said Al Madani.

The number of validation stands in each station depends on the size of the station, added Al Madani. On stations 1 to 3 (JBR1, JBR2, and JLT) there are four ticket validation machines (TVMs) on the platform as there is only one platform on each station. However, on Dubai Tram stations 4 to 11 (all stationa from Dubai Marina to Al Sufouh Depot) there are two platforms with four machines on each platform, hence eight machines in total for every station.

“There is a separate etiquette and different manner for usage of the Nol card on the Dubai Tram. It is slightly similar to the ticket validation at buses, however, the validation booths are in the station and not the tram itself, unlike how it is in the bus,” said Al Marri.

The tram cabins are divided into three classes, gold class, silver class, and a separate compartment for women and children. “Tickets to the gold class are priced at Dh6 on the tram, which is twice the normal ticket price,” said Al Madani. Two of the tram stations (JLT and Dubai Marina) are connected to their respective metro stations. Transfer from tram to metro will be free of cost, if the passenger uses the next mode of transport within half an hour. However, connectivity to the Nakheel Palm Jumeirah Monorail does not fall under the jurisdiction of RTA and passengers will have to pay the applicable cost (Dh25) to use the monorail. “As of now, we have no plans on integrating payment for use of the monorail,” said Al Madani.

If the commuter travels over 3km on the tram and metro, he will be charged for the journey based on the zones. For example, if the passenger has travelled one zone, using a Red ticket, he will be charged Dh4; if he has travelled two zones, he will be charged Dh6; and three zones and above the journey is priced at Dh8.50. Prices vary with subscription packages, silver, gold, and blue cards (refer to table for full pricing details).

Dubai Tram available for public use from November 12 (/assets/oldimages/tram-2-6112014.jpg)

Seasonal passes

Keeping in with their plans of integration of all forms of mass public transport, the RTA had rolled out a seasonal pass offering a cut of up to 47 per cent. New packages for daily, weekly, monthly, quarterly and annual subscription to the Nol card were introduced, enabling passengers to travel on the Dubai Metro, Dubai Tram, and buses.Dubai Tram available for public use from November 12 (/assets/oldimages/tram-5-6112014.jpg)

Payment booths and Nol cards

People using the tram with their existing Nol silver cards will have to pay a uniform rate of Dh3 per trip, while people who use the red tickets to travel will have to pay Dh4. Since payment for the tram fare is done via Nol cards, people can purchase their cards from retail outlets that have partnered with RTA or from manned payment booths in tram, metro, and bus stations. Madani said there are three channels of payment to Nol cards. Top-up of the cards can also be done online on, or on RTA’s public transport app. “In the case of the tram, there are manned payment booths in each station,” said Al Madani.

Students, beneficiaries of social security (social aid recipients) and seniors above 60 years, be it citizens or residents, can now avail a 50 per cent discount on public transport services in Dubai. The service has been opened to residents, instead of the previous system where such a discount was restricted to citizens. The new packages will be activated on November 11 in concurrence with the operation of the Dubai Tram. Users can also personalise their Nol cards at RTA service centers, online, and payment booths in metro stations.

Travel zones (see map)

RTA explained that public transport fares, across all modes of transport, are calculated based on Dubai’s existing zonal fare structure. Dubai is divided into seven zones, and fares are charged based on commuters travelling through different zones.

KT Photos by Dhes Handumon / Graphic by Alia Jassim Al Badi

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