Philippines airport terminal world’s worst, Dubai best in the Middle East

Filed on October 18, 2013

“The Guide to Sleeping in Airports” website says as a major international transit hub, Dubai has services in mind for travellers who want to sleep or just hang out in the airport.

The Philippines’ main Manila airport terminal has been named the world’s worst for the second year in a row in a survey by an online travel website.

Officialson Fridaybrushed off the survey results, insisting conditions were being improved.

“The Guide to Sleeping in Airports” website said Manila’s crowded Terminal 1 was ranked by travellers based on comfort, convenience, cleanliness and customer service to be the worst in the world.

In the Middle East, Dubai topped the best-rated terminal list, followed by Abu Dhabi, Doha and Bahrain. The worst-rated in the region was Jeddah, according to the website.

As a major international transit hub, Dubai has services in mind for travellers who want to sleep or just hang out in the airport. In addition to free WiFi, the airport offers 24-hour pay-in lounges with showers and a health club, the website said.

All travellers have access to two rest zones that feature reclining seats with footrests. These rest zones are very popular, the website added.

The best-rated airports in the world, according to the website, were Singapore's Changi, Seoul Incheon, Amsterdam Schiphol, Hong Kong, Helsinki Vantaa, Munich, Zurich, Kuala Lumpur, Vancouver and Frankfurt am Main.

The 10 top-rated airports in Asia were Singapore's Changi, Seoul Incheon, Hong Kong, Kuala Lumpur, Bangkok, Tokyo Narita, Taipei Taoyuan, Osaka Kansai, and New Delhi and Hyderabad in India.

Reviews for Manila’s Terminal 1 posted on the site mentioned “dilapidated facilities”, dishonest airport workers — particularly taxi drivers — long waiting times and rude officials.

“These are old issues,” Manila airport Terminal 1 manager Dante Basanta told AFP, adding that the problems were already being addressed by the government.

He conceded that the Manila airport, with a capacity of about 6.5 million passengers annually, was overstretched, handling 8.1 million travellers last year.

The terminal at the Italian airport of Bergamo was named the second-worst, where it said there were “people loafing around without T-shirt or without shoes as if they were in their homes and no one gives a hoot”.

Its third-worst was Calcutta, just edging out Islamabad, ahead of Paris Beauvais. At sixth and eighth places are chennnai and Mumbai respectively.

Manila’s Terminal 1, the oldest of its four passenger terminals, was built 32 years ago. The government has launched a 2.5-billion-peso ($58 million) renovation programme for the terminal.

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