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New system helps RAK Police take more emergency calls

Sebugwaawo Ismail
Filed on January 14, 2011

RAS AL KHAIMAH The Ras Al Khaimah Police received a record number of 297,000 emergency calls from residents during last year. Most of the calls received by the operations room were from residents requesting help from police rescue services in cases of accident, fire, drowning, robbery etc.

Col. Khalfan bin Nayea bin Hafesh, Chief of the Operations Department, said there was a significant increase in the number of emergency calls from the public during last year as compared to the previous years and this has helped the police to save more lives and property. He attributed the increase in the number of emergency calls to the new electronic system installed in the operations room.

Col Khalfan said the operations room had been receiving an average number of 800 to 850 calls a day and the police patrols or rescue personnel have been able to reach the scenes within 3 to 10 minutes from the time of call depending on the nature of the incident and the distance.

“The police’s efficiency increased last year because of the installation of the new system. “Patrols and rescue teams have been able to reach the scene of crime within the shortest time possible, providing necessary services to people in need of emergency,” said Khalfan.

He noted that the new system was intended to improve police’s ability to respond to people’s calls as quickly as possible. The system creates a database of the daily reports to the police while specifying their nature and the identity of the caller, in addition to registering daily rescue missions, accomplishments, procedures undertaken while handling the missions and the officers who were on duty.

Col Khalfan said that the system consists of three screens: The first screen which receives the call is equipped with a complete database and GPS to locate the caller automatically. The second screen tracks the police patrol team nearest to the scene and appoints them automatically. The third screen is placed in the Patrol Division and manages patrols, specifying their area of expertise for each patrol and defining the time of duty for the different patrols and ambulances.

Meanwhile, the Air Wing section of the RAK Police revealed that it conducted at least 272 rescue missions during last year. Most of the operations involved rescuing people stranded in mountains. — ismail@khaleejtimes.com


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