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Several outlets serving food during fasting hours

(COMPLAINTS CORNER)
Filed on September 26, 2006

MANY cafeterias and restaurants in Dubai continued to serve food items during the hours of fasting at their outlets in violation of the law, Mohammed Roshan, a resident of Dubai complained to the Khaleej Times Hotline.


"Even after Ramadan started many of the restaurants on Shaikh Zayed Road continued to function as usual. I do not know how they can do it without having any consideration for the hundreds of thousands who are fasting." "Cafeterias and restaurants' owners should not serve food in their premises. It is not just a violation of law but it is a matter of respect for all those who are fasting," he said.

"With many outlets so openly serving food when they should be closed to the public during fasting hours, the officials should intensify their inspection efforts to curb these malpractices," he added.

Reply

SPEAKING to Khaleej Times, Muhammed Hilal Al Muroushdi, Director of Compliance Department, Dubai, said: "No restaurants and cafeterias are allowed to serve food in their premises in the day time during the holy month of Ramadan. The errant outlets will face fines and penalties."

"During the holy month of Ramadan, it is a mark of respect to the faith and belief of those fasting that others do not eat and drink in public. However, taking into consideration the cosmopolitan culture of Dubai, many coffee shops and eateries have been issued temporary licences to deliver food. Customers can pick up food from these places but are not expected to sit and eat at the outlet. Outlets flouting the regulation will be subject to fines ranging from Dh1,000 to Dh 2,000," he added.

Those eateries that do not have a licence for home delivery but need to prepare food for Iftar are permitted to open the outlet but they must not be delivering food. By not abiding with the regulations, these outlets can be fined from Dh2,000 to Dh4,000," he said.

Dubai-Sharjah traffic

SAYS Nelson, while complaining about the perpetually blocked Dubai-Sharjah Highway, "This road is always jam-packed even though there is a road exiting from Sharjah towards Al Mamzar. If they open this exit, the route would become easier for commuters.

"I do not know why the authorities do not open this road because I believe that this will help lessen the load on Al Ittihad Road," he adds.

Reply

A SENIOR official from the Roads and Transport Authority replied, "The project to widen the Al Ittihad Road is in the pipeline, and as soon as this widening is done, the Al Mamzar exit will no longer be needed.

Bank watch list

HARISH BHATIA called up the Khaleej Times Hotline with a complaint against Emirates Bank. “My son took an auto loan from the company three months back. When the loan process began, I asked the bank to include my name too into the loan agreement. When the loan was issued, I found out that my name had not been included. When asked the bank about this, they said that my name was on the watch list. I went to the Central Bank with the whole issue and they confirmed that my name is not on the watch list. Since then I have been trying to contact the bank officials but they are not answering my queries for the last two weeks now."

Reply

ATIF JAVED Ali from the customer care department of the bank said that it was a problem situation in which the customers are bound to get angry.

“We understand his problem. We would request the customer to call on 04-3160316 and his problem would be given the highest priority."

"The Complaints Department of the bank would be forwarding his problem to the concerned department immediately. And he would get an answer very soon,” he said.





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