101 made toll-free service for all Etisalat customers

ABU DHABI — All Etisalat customers can now enjoy free customer care from one toll-free number — 101.

By A Staff Reporter

Published: Sat 7 Apr 2007, 8:29 AM

Last updated: Sun 5 Apr 2015, 1:37 AM

Earlier, this number was chargeable from mobile telephones. Starting April 8, all Etisalat customer service numbers will be combined, and will be accessible by calling 101 from Etisalat GSM or Wasel mobiles and fixed-lines.

Etisalat will now also respond to callers in Urdu, Hindi and Malayalam languages, in addition to Arabic and English, when receiving call at 101.

This re-designed 24-hour service, which combines 800-6100 (Internet support services), 800-5500 (E-Vision services), 800-6464 (mobile value-added services), 800-3463 (e-shop online services), and 171 (fault reporting centre), will allow callers to obtain information on Etisalat’s special offers and promotions, subscribe quickly and conveniently to the same services, discuss billing information, obtain clarifications on billed items, ask for and receive general information as well as receive technical support and report faults for mobile, landline, internet, TV products, and for Etisalat online service.

However, Etisalat’s Directory Enquiries Service, 181, has not been changed and customers can continue to dial 181 to obtain contact information.

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