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VIVA Bahrain clinches ‘Best in Customer Satisfaction’ award

Suad Hamada (Bahrain Roundup) / 19 June 2013

VIVA Bahrain, the Kingdom’s most innovative telecom provider, has received the prestigious “Best in Customer Satisfaction” Award at the 2013 Middle East Call Centre Awards ceremony held in Dubai earlier this month.

Andrew Hanna, VIVA Bahrain Chief Commercial Officer said: “Our mission is to add value and make the lives of our customers easier by delivering differentiated customer services and providing the highest quality in the way we serve them. We are thrilled to receive this prestigious award, which reconfirms our commitment of providing superior experience to our customers at all our touch points.”

He added, “We acknowledge the good work of all VIVA call centre staff for their dedication and service round-the-clock which has earned us this award, something that would have been impossible to achieve without them.”

New global customers give ASRY thumbs up

ASRY, the leading ship and rig repair yard in the Arabian Gulf, has recently repaired two ships and garnered positive reviews. VShips USA and Samco each docked their first ships at ASRY recently and praised the yards performance and competitiveness. Both fleets are internationally renowned and their opinions are the latest vote of confidence in ASRY’s capability to handle the world’s most complicated repair scopes.

Alan Dobbie, superintendent with VShips, commented: “Our first experience with ASRY was very good indeed. The yard is very well equipped for all situations. Ship managers and team leaders were very good to work with. They were very knowledgeable and had a good understanding of the superintendents needs.” VShips docked their bulk carrier, Eastern Power, and Dobbie went on to compare his experience of ASRY as one of the best in the world, “Sembawang was always my favourite yard. However, I would go as far as to say that ASRY is every bit as good,” he said.

Arnaud Gibrais, technical superintendent of the Samco Europe, had similarly positive feedback after docking a crude oil tanker with ASRY: “Our first experience at ASRY was good, it has a family spirit, which is nice.”

ASRY’s global reputation has seen sharp climbs in recent years, as new facilities come online, expansion projects come to fruition and more aggressive global marketing has pushed the ASRY name deeper into the international market.

Mumtalakat supports e-Shabab 2013 for innovation projects

Bahrain Mumtalakat Holding Company (Mumtalakat), the investment arm of the Kingdom of Bahrain, has announced its Diamond sponsorship for e-Shabab 2013, the innovation in technology conference and innovation competition. The event will take place at Bahrain International Exhibition and Convention Centre from July 1 to 3.

The event will showcase the ambitions and innovations of Bahraini youth in the ICT sector. Commenting on the sponsorship, Mahmood Hashim Al Kooheji, chief executive officer of Mumtalakat said: “We are pleased to sponsor e-Shabab 2013. Such events promote positive change in the community. Encouraging entrepreneurship is an important element of Mumtalakat’s corporate social responsibility strategy. Through supporting such events, we seek to create innovative leaders who can come up with alternative thoughts to develop our economy.”

The event is entering an advanced stage with the introduction of the first innovation in technology conference. Four hundred delegates are expected to participate in the conference, where 20 speakers will address diverse topics in the area of innovation and ICT.

After the success of 2010 and 2011, the innovation in technology conference will not only attract students, but also professionals and the decision makers.


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