This lady cop reunites lost people at Delhi Metro with family

But it's not a cakewalk

In Delhi, 18 children go missing every day and four of them are never traced, says Alliance for People's Rights, a NGO. The average number of children missing each year works out to be around 6,000, according to one estimate. A little more than 50 per cent of them are girls. Missing people also include senior citizens and women.
Noorjahan Khatun (27) is the guardian angel of Delhi's missing people. Her watchful abode is the Delhi Metro. And she "has reunited women, senior citizens and children with their families in over 100 cases, where they had been separated at the Metro", reports the Hindustan Times.
Khatun is a CISF (Central Industrial Security Forces) constable, who does her job with a passion. Last year, a woman, a native of West Bengal, was lost and in tears at New Delhi Metro station. In the middle of boarding a train, she had been separated from her husband. As she could not speak any language except Bengali, she was in a state of panic.
Khatun noticed the woman, and found that though she could not remember her husband's cell number, she could recall the name of the hotel where they stayed. Khatun talked to the hotel reception, got the husband's number from the register, called up the man who was also in panic, and brought the couple together. Such case histories have been documented, and Khatun most often figures in them as the god-sent saviour.
Earlier this year, NDTV reported Khatun was instrumental in bringing joy to the lives of an old couple from Uttar Pradesh's Etawah. Their 15-year-old granddaughter had got separated from them in the crowd at the Chandni Chowk station. Khatun saw the desperate couple was in a state of shock, and found out their granddaughter had gone missing. They did not know how.
The girl, meanwhile, had gone ahead and reached another station. Khatun alerted the CCTV control room, who swung into action. The girl was finally located at New Delhi Railway station, and the information relayed back to Khatun. And yet another happy reunion took place, thanks to the young constable, who has an eye for those in distress. And she has plenty of common sense.
The task that Khatun has set for herself is not so simple as it may sound. The Delhi Metro's daily footfall is around 28 lakh. It is in this sea of humanity that people like Khatun have to deep-dive and come up with precious finds.
Khatun joined CISF in 2008, and the Metro wing in 2011. Very often, Khatun observes that separation happens at escalators, tills, and censor doors. And of course, there is always the milling crowd.
Khatun is now generally considered by her department as an expert in finding missing people. The gentle-looking constable has sharp eyes, and a way of joining the dots that very few people can match up to.
Sometimes, it's not children, according to one CISF source. The crowd often renders even adults helpless and makes them behave like children. About 100 adults are separated - and reunited - on an average every year, thanks to people like Khatun.

• India