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'Drive-through' service to boost customer happiness, says DED

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Drive-through service to boost customer happiness, says DED
Sami Al Qamzi, director general of DED, in the presence of Omar Bushahab, CEO of Business Registration & Licensing (BRL) sector in DED and Najla Ibrahim Al Shamsi, general manager of Taajeel

Published: Tue 8 Nov 2016, 1:08 PM

Last updated: Tue 8 Nov 2016, 3:12 PM

The Department of Economic Development (DED), Taajeel Centre has introduced a drive-through service for business registration and licensing to transform all service centres in government departments into centres for customer happiness.
The Drive-through service provides holders of business licenses in Dubai with three options; they can download the 'TAAJEEL' app on their smart phones and select the service, call toll-free hotline, or request the service by e-mail. The service centre will immediately contact the customer with information on the necessary documents and procedures. The customer can then drive by the service centre, drop his papers and have them reviewed and collected by a TAAJEEL representative. The service centre will alert the customer on completion of transaction via SMS and the license will be delivered to the address specified by the customer.
The 'Drive-through' service also forms part of the 'Hassle-free' initiative of DED and ongoing efforts to offer a flexible smart service platform to facilitate business registration and licensing. Customers can drive to the Taajeel Centre and complete business registration and licensing procedures on their smart phones from their cars.
The new service was launched by Sami Al Qamzi, director general of DED, in the presence of Omar Bushahab, CEO of Business Registration & Licensing (BRL) sector in DED and Najla Ibrahim Al Shamsi, general manager of Taajeel and a number of senior officials from both sides. - business@khaleejtimes.com
 

By Staff Report

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