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Hotline to receive labour complaints

Amira Agarib / 8 June 2011

DUBAI - The Human Trafficking Monitor Centre of the Dubai Police receive complaints from workers regarding salary delays and salary structure.

Dr Mohammed Abdullah Al Murr, Director of the General Department for Legal and Disciplinary Control of the Dubai Police, said that the centre studies the complaints pertaining to salary structure by comparing salaries with other companies and examining if the salary offered is in line with the nature and volume of work.

Al Murr said that the Dubai Police have established a hotline (8005005) to receive labour complaints in various languages including English, Urdu, Russian and Hindi. During the first quarter of the current year the trafficking centre received 1,659 personal complaints and 10 collective complaints from workers. He said that inspectors visited 615 labour accommodations to ensure that sponsors complied by the safety regulations at labour camps.

The inspectors found that 426 companies abided by the regulations, which represents 87 per cent. While 55 companies agreed to improve the conditions, five have not obliged. He said that the centre is following it up. However, four companies did not respond despite repeated visits, he added.

Al Murr said that the centre has asked the Dubai Municipality to take necessary action against the violators. He said that the centre had organised awareness lectures for workers to educate them on their rights. The police have sorted out 133 labour complaints out of 159 and are still following up 25 complaints, he said. 

Of the complaints, 108 were for non payment of salaries, five for illegal termination, three for mistreatment, 14 to retrieve workers’ documents including passports, and five complaints for salary deductions.   


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