RAS AL KHAIMAH ó His Highness Shaikh Saud bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah, recently launched a ĎCode of Professional Conductí, which will regulate professional behaviour, activities and career decisions of RAK government employees.
Shaikh Saud also inaugurated the ‘Electronic Complaints System’ which will allow government departments to receive complaints electronically, in order to follow up the work progress in local departments and institutions.
The new initiatives were announced during the annual Shaikh Saqr Programme for Government Excellence award function held at the Ras Al Khaimah Medical and Health Sciences University (RAK MHSU) in the presence of Shaikh Mohammed bin Saud bin Saqr Al Qasimi, Crown Prince of Ras Al Khaimah.
Shaikh Saud said that raising administrative efficiency and fostering a culture of excellence were vital for achieving the development goals of the emirate. He noted that excellence of the government sector held the key to improved delivery of the institutional mandate and efficient provisioning of services to the people. Shaikh Saud also called for enhanced partnerships between various government entities and other organisations towards achieving excellence and institutional development.
The RAK Chamber of Commerce and Industry was presented with the award for Distinguished Government Department as part of the Ras Al Khaimah Government Quality Award 2010. The Award for the best Director-General was bagged by Dr Abdul Rahman Al Shayeb Al Naqbi, the former Director-General of the RAK Chamber of Commerce and Industry. Elaborating on the newly launched initiatives, Dr Mohammed Abdul Latif, Director of the SSPGE, said: “The Code of Professional Conduct would create obligations for each government employee to comply with certain ethical standards. The electronic complaint system is meant to enable the public to send complaints dealing with services provided by government departments through an electronic gateway.” — firstname.lastname@example.org