SHARJAH — Now residents of Sharjah can pay utility bills at 90 branches of Emirates Exchange in all parts of the country.The move is aimed at facilitating the payment process and providing best services to the customers by saving their time and efforts.
Mohammed Hanif, Head of the Information Technology Section at the Sharjah Electricity and Water Authority (SEWA) said that many means of payments are provided recently by SEWA for the customers who used to line up for hours in the payment centres which were not enough to meet the demands. The new payments at 90 centres of Emirates Exchanges in addition to branches of 11 banks would help customers pay their bill from any other emirates. “Now customers need not come to Sharjah just to pay the utility bills. Payments can be made from any emirate,” he clarified.
Customers also can pay their bills online and at the branches of Empost in all parts of the country.
SEWA has provided the services of SMS to communicate with customers and answer their queries as well as to address their complaints. For any emergency complaints regarding the gas, power and water connections, consumers can call 991 at the emergency section, which has employees always ready to answer the calls.
SEWA recently placed boxes at its customer service centres at various locations for customers to put their complaints, suggestions and queries. The contents are collected everyday to pass them over to the Director-General to address all of them.